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As frequent and 'particular' travellers, we found our experience at The Nam Hoi one of THE best in terms of quality, attention to detail, service, cleanliness and overall a 10 star experience
The cost of wine and (fabulous) food can be considered high in comparison to local restaurants, but because of the amazing overall 'quality experience' we considered it special and to us that represented a value .
Of an evening we enjoyed our table by the beach and relished the peace of the resort, except for when a fabulous beach barbecue was hosted, on the sand, beautiful lighting, ambience, music, dressed tables and delicious top quality food!
Nothing is too much for the fabulous staff (we were told a total of 600?) who seem to anticipate your every need without compromising your privacy, and not feeling crowded by them. Not sure how they manage this but they do!
For us the highlight was waking to a deserted beautiful beach, early morning walks, swim in the Olympic size pool, and riding our bicycles to the beach front restaurant to enjoy a luxurious, leisurely, delicious breakfast overlooking the sea....heaven.
The spa, delivered one of the best spa treatments We have ever had. My husband and I received treatments in a special , private spa villa overlooking the lagoon with excellent well trained therapists.
We went into Hoi An for only two nights out of the eight night stay, which was great with a real viby, local ( bit over touristic) experience!!.....,the regular free shuttle from the hotel made the town easy to access.
If we had to find 'fault'...(really very difficult to find), it would be the ergonomic layout of the villa. The initial impact is beautiful and opulent, we had a fabulous beach front villa 5020.......but the varying levels with the bed on a raised plinth, made it sometime feel like a bit of an obstacle course, particularly whilst visiting the bathroom during the night, and with a husband that has two previous hip operations, it was a little concerning!!
However, the management acknowledged our concerns and believe they will address this during the next refurb!
Would this stop us revisiting The Nam Hai, definitely not!!
100% we will return
The Nam Hai is the best hotel in central Vietnam, and after touring the whole country, this was the best hotel in Vietnam. This place was peaceful, beautiful, and made for a nice week.
The hotel was luxurious, and the food was perfect. We ate breakfast every morning and the selection was huge. Stuff I didn't know I liked became a favorite.
The two restaurants in the evening are delicious and provide a nice variety. They have entertainment also which is quiet and nice to hear while enjoying the meals.
Instead of hotel rooms, it is a Villa, with outdoor shower, wonderful beds, romantic, beautiful, and perfect for quiet.
We ate at the hotel several nights, and several nights we went into the city to eat. Both were delicious. The hotel was on average €150.00 for two for dinner, the city restaurants were €25.00 for two(including drinks).
Couple of things that were problems:
1.The mini iPlayer would pop and crack and not play the music in the Villa. A short in the wires or something. I didn't report but it was bothersome.
2. Sunscreen available in the giftshop. It was only €35.00. I know, you would think it was the best sunscreen, but is was just an American brand, SPF30. Nothing special. Ouch. Next time I go to Nam Hai, I bring my own US brand sunscreen.
Splendid stay - everything was perfection. Service and friendliness of staff outstanding. Wonderful location. Great amenities. Had a beautiful villa with a spectacular view. Great service around the pool. Terrific massage.
This is not a hotel; it is a six star resort and the best one we have ever experienced. It is an amazing place with highest quality villas, pools, tropical gardens, and food and lovely staff. We also visited the nearby village of Hoi An which was another highlight of our Vietnam experience.
we spent 7 nights here in the 4 bedroom villa with three couples and six children (my sister's families and my own) and it was bliss - a REAL holiday! We had almost 24 hour butler service from Trang and Quanh - two more lovely and solicitous and attentive staff you could not find! - and the space was beautiful as you would expect, on the beach, brilliant fit-out, wonderful food, mini-bar food and drinks refreshed each morning, carafes of spirits likewise, breakfast, morning tea, afternoon tea and two dinners (one in the villas, one in the restaurant) included, as were the shuttles to and from Hoi An proper and one massage per adult.
Trang was quite simply amazing, nothing was too much trouble, if he couldn't sort an issue (eg IT) out he would immediately mobilise resources to get it sorted ASAP. Full of useful advice, great with the kids (as was Quanh) - they both really made the holiday brilliant and special.
the layout was great, four huge independent detached rooms with their own facilities, beautifully laid out and ultra cool and relaxed, which meant the kids got one to themselves and each set of parents likewise. there are multiple chillaxing zones within the private spaces, and even more in the shared spaces, so even large family groups can retreat into their own space or party with the whole group depending on the mood. it was all entirely private and there was no noise (apart from the substantial amount that we made...) and it really felt as if we could have largely been alone in this gorgeous space.
We did the Vietnamese cooking class - and then had a FEAST with the results back in the villa - delicious and fun, a great experience and well recommended.
the beach was right in front of the villa, but a good 80 metres walk down the blisteringly hot sun (shoes a definite must) - not needed so much as the villa had a beautiful pool in the central living part outside the living room that was more than big enough for the 12 of us, and there are plenty of other swimming options in the resort as well.
yoga sessions are available every morning with a VERY enthusiastic instructor, and it's a quick 2 minute stroll from the yoga pagoda to either of the two breakfast sites, both of which offer so much delicious food both en buffet as well as to order, and to cap the holiday vibe, sparking wine and breakfast cocktails are also freely available. we must have drank enough cà phê sữa đá (Vietnamese coffee) to make them take notice, as one of the nice touches when we left were cà phê sữa đá kits for each family for us to be able to try to recreate the deliciousness ourselves - so far unsuccessfully!
a true mark of a good holiday is that the TV was for the kids only, the parents didn't have a single moment of tension (something rare in big family groups with kids and their own way to bring those kids up), and there was a real sense of never wanting it to end!
cannot recommend the Nam Hai highly enough, but to be clear we did not do the standard resort rooms, the week cost a total of USD22,000 as we went the high end option and don't regret a thing - a real holiday's holiday! the only downside is that it sets such a ridiculously high bar, that future family holidays have alot to live up to now...
I traveled the Nam Hai resort with a friend in August.
Where do I start with the positive comments. The location of the hotel is amazing. The beach is good and clean enough to swim in. The out look towards the ocean is sensational. The food is good, the pools are great, but what makes it brilliant are the staff! WOW they are the true stars of the resort. Nothing is too much trouble and no request is too much hassle.
The pool boys were very attentive. As were all the staff. Notably "Tram" who works in the breakfast by the sea. Her English is great and her service is second to none!! What a great employee it was sad to say goodbye! The guest service manager "Hai" was also another stand out staff member! Also "Tinh" the bellboy was very obliging.
The gym was amazing for people who like to stay fit and the hotel offers yoga and mediation! Massage facilities were very smart!
The rooms are all amazing and most offer partial beach front views. WIFI is the best I've experienced in South East Asia.
I'd come back for this hotel alone;)
This is an absolutely world class resort. The quality of every aspect of the experience is superb, and the location stunning. Staff are great and anticipate every need without being overbearing. Rooms, spa, fitness centre stunning, restaurants very good although make sure to spend an evening or two in Hoi An which is wonderful. It is not cheap but for a special holiday is worth every penny. I cannot find enough superlatives to praise the experience here and would recommend it to anyone.
The Nam Hai is an amazing hotel on a beautiful beach. From the moment we arrived the staff were amazing and always knew our name wherever we went. The food was excellent on the last night we had the Italian degustation which was up there with meals we have eaten in Italy. The pools were great with one for adults only. Would have been better of they were also smoke free. Highly recommend staying here when visiting Vietnam.
Just returned from 3 days at the Nam Hai. We have stayed in many nice places around the world - this is right at the top. beautiful, amazing staff, enchanting villas, unbelievable service, great food. Paradise - really!! And Hoi An in the evening is totally charming.
Our second visit to Nam Hai. We had a villa with butler. The villas (with pool) are spacious and beautiful decorated. Nice gym, sauna, basketball and tennis courts.
Excellent massage therapists and spa area.
Bikes available with the villa and pick up service when ever you want.
Good food and excellent service.
Most of the time we went out to Hoi An for dinner, there you find a lot of good restaurants, delicious food.
If you want to relax and be pampered, then Nam Hai is the place to be.