Famiana Resort & Spa

Resort sach dep thoang, dich vu tot, bai bien sach dep, yen tinh, thich hop gia dinh nghi duong. Tuy nhien cac mon cua nha hang dat tien lai kg dc ngon mieng, hy vong lan sau gia dinh minh di, resort cai thien lai mon an cua nha hang.
Cam on Asiabooking da cho gia dinh minh ky nghi tuyet voi.

Famiana
+ Uu diem: Nhan vien de thuong, phong rong, thoai mai, sach se vi don phong moi ngay. Nha hang thuc an che bien ngon, gia hop ly (ko re)
- Khuyet diem: reception counter ko dep, nhieu cay khong duoc cham soc, nha hang view chua dep, han che tam nhin ra bien. Nha hang nen them 1 tang de co view bien dep hon, thu gian hon!

I spent my great time for 4 nights in this beautiful resort. Beach zone is private and gets a fantastic view. The room & bathroom is spacious, clean and well - decorated, the bed is king size and so comfortable. Food in the restaurant is also good and the staff is friendly and helpful.
Absolutely enjoyed my stay here and will definitely return for my next trip. Highly recommended!!!

I don't know if it was because of my high hopes, but I got quite disappointed at the resort. Everything was just... ok. The staff is either helpful or a bit distracted, there is A LOT of penltycharges for almost everything, the room (I stayed in a room in the beach zone) was good with a nice bed, the cleaning is barely accepable considering there was quite some hair in the shower and tub, but also that they didnt change the cups or glasses, just rinsed them in the sink. We ate at the restaurant one night and it was overpriced and not so tasty. But overall it was okay. The pool and the beach was very nice though.

The price is high, but what I got in return was great. I like the European food of the morning buffet. The facility and the view of the room I stayed were beautiful. I like the garden very much. The menu for lunch and dinner was great as well. And staff, very friendly.

Nhà tôi ở Bungalow khá đẹp. Nhân viên phục vụ tốt, còn lại các dịch vụ khác đều bình thường. Bãi tắm đẹp.
Có điều hơi xa khu dân cư, ăn uống phải đi xa mới có hàng ăn. Chúng tôi phải thuê xe máy để đi lại ở Phú Quốc vì ở đây rất ít taxi.

Good points:
- Breakfast
- The food (especially the 3 fish salad) was good but pricy.
- The staffs are friendly.
However, the beach is ugly.
The best beach in Phu Quoc are Bai Sao and Ong Lang.
We dropped by Mango bay resort on the way to Bai Sao which is very nice and the rooms are much cheaper than Famiana.

I booked for Famina resort for 4 days. Everything was wrong there. I called first to the reception at Famiana resort to ask for information. They said they don't know anything, could I call to the sales department in Sai Gon. Ok, even I was busy, I called to Sai Gon. I have 2 children, and I had called to the sales manager in Saigon to ask for information, for reserving a correct room for my family and the room should be downstairs. To confirm my booking, the sales didn't even have time to reply to my sms that they already received my confirmation and detail. I was wondering myself if they received my sms or I should book via agoda. Next day I got the confirmation by email. When I arrived they gave me the room upstair in telling me that I was upgraded, and the receptionist said she thought that there would be only 2 people.I was not happy, because I called in advance for requirement of the room and given the correct information.They said they will check the next day. When I arrived next morning, the FO supervisor confirmed that she didn't have any room downstairs. After checking she said, she would give me the room I reserved, that means no more upgrading room. I said It would be fine because my son is 17 months old and my daughter is 4 years old. I cannot carry all the stuffs and the children with me all the time. And it's dangerous for children if they play on the balcony.The space between 2 balcony bars is too big, my son could even put his head and body out of the bar. He would fall down. Then next to those 2 bars, they have horizontal bars that children can climb, they would fall over.They gaved me new room. I have to pack and I have to changed to another room. We arrived and we saw someone put the chocolate cream cake on the floor, there was a lizard sitting there eat the cake or so. My children was frightened, but the boy still played with the cake, and he was dirty all over, he put his brown chocolate hands anywhere he could . Immediately when we get in, I felt the smell of cigarette smoke everywhere inside. I called immediately to the front desk, asking whether they can change other room. They said they will open the door and spray around the room. We thought that would be fine after. So we went to the swimming pool. At noon, we came back, the room was still fully covered with cigarette smell. As I need to go to have lunch, I went to the restaurant with my family. My son was starving, and we were sitting there for more 40 minutes without having anything to eat. Even they confirmed to me in the morning that lunch should be ready at 12.30 and I arrived at 12.40. Nothing to eat, my son was falling asleep without eating anything. I went to the front desk and expressed to them all my unhappy reviews. The Customer service Executive arrived and tried to find a solution.They gave me the villa closed to the beach. It was ok for 2 nights.
Then the day of checking out, I had noticed I lost nearly all my money in my wallet.

there is something odd about thier information. they said the 2 attendants came to clean from 17.07 to 18.30.The 2 house keepers didn't clean from 17.07 to 18.30. Because we ( our family) came back after going to swimming pool around 17.30 or so, we took a bath, and shower, we didn't have new towels. And the 2 attendants were not there to change the towels, the floor and everywhere was still dirty. We left for dinner around 18.05. I think that should be the moment they came. I had 2 keys and I always left one at the gate for the electrical input. May someone came at 17.07, took my key, and put other key inside???? then they came back once again to take my belongings.

I'm not a stupid person to not even remember how much I had left in my wallet, and when did I check the money.

It's not really a big deal anymore because it estimates the reputation of their hotel and Phu Quoc people more than the important of my belongings.

There is no need to send me an email just to fulfill the mission of information giving. I don't need that kind of reply. Just to tell me to check where can I loose the money, I didn't even bring my wallet to the pool, either the restaurant. That was the last evening before I had to check out next day. I didn't spend any money elsewhere. Before going out at 3pm on July 1st, I checked my orange wallet, I had still many 500k bill note, I was thinking myself that I didn't count the money to see how much I had, in case of lost I should have known exactly how much I had. I didn't count in the end, and just left the wallet on the table. Meantime, my husband and children were still sleeping upstair. The maids come twice in the afternoon to ask to clean and my husband told them to wait. I took just 500k, mean 5 bill notes of 100k in my small wallet. They took even 400.k VND in the small wallet and all the 500k VND bill notes in my orange wallet. They did have time to do

For good sake, anyone who took that money, will not have a good result.

I'm sad about the bad experience with your hotel from the beginning. But I will not recommend anyone to come to your resort regardless of its qualities.

The pool at the sea side was not really destined for children. Either for adults, it has 3 steps under water, you may not see it and hurt your leg and knees, too deep for adults no need to say for children. children would be stuck inside a small pool where I would have to stay with my children too.
they do have Leisure clubs for children, it was ok
the positive point is, they have porridge for free for children under 6 years old. It's really good for a family with young children.
the staffs was ok.
try to keep your belongings anywhere with you in Phu Quoc may leave you good experience.
I stayed 11 days in Da nang and 5 days in Hoi An, I didn't even loose 10k VND.Then we went to Sai Gon, and Singapore. I didn't loose anything. Last destination in Viet Nam in Phu Quoc, First time, and bad stay
What a bad experience with Phu Quoc. I had imagined them differently. Now my vision to them is changed.
A very unhappy traveller.

My wife and I stayed at this wonderful resort of 8 nights. We took advantage of the full room and board (breakfast AND dinner included) and it was an incredible stay. We had a beautiful room (with bathtub and separate shower) and ocean views. I just cannot way enough about this hotel. The staff are so sweet and helpful. The room was great with a hugh flat screen television. We swam in the excellent, very clean, pool every day (with view of the ocean from the pool) as well as their ocean on their private part of the beach (so clean, warm, and comfortable). They also often place some obstacle course types of games in the ocean that are a blast to climb on and play with….My wife and I were having so much fun. The food was really good and we enjoyed eating until we could barely walk after each meal. The staff are very attentive and the room has wi-fi and even a laptop for use (in the room!). They also helped us rent a motorbike for use riding all over the island - which was cheap and SOOOO worth doing! We enjoyed riding all over this beautiful island, to visit various sites and enjoy lunch in small fishing villages, and access to remote beaches. Great stay and we will be back for sure with friends and family.

I booked for Famina resort for 3 days. Everything was wrong there.
When I arrived they gave me the wrong rooms. Then I have to changed to another room, got to pay for extra more.
The green villa is too far from beach. The service was bad my daughter not allowed to swim in adults swimming pool even though that she know how to swim.
The breakfast was horrible and the staffs there was not friendly enough.
Don't destroy u vacation!!!!
A very unhappy guess
Jane W